THE KNOWLEDGE SPOT

CLT, Inc's customer support knowledge base for easier copier and printer repair

April 21, 2020

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December 18, 2018

So you you have received communication from CLT, Inc. that your data collection agent, or DCA for short, is no longer reporting. So what do you do next?

The first step is to understand what DCA's you have installed on you site and where they are insta...

May 18, 2017

Are you being charged for color pages when your printing black-and-white? 

Your color printing device prints the color black in one of two ways: composite black or true black. The below side-by-side comparison simulates the difference you might see in...

May 18, 2017

  • HP Officejet 6812

  • HP Officejet 6815

  • HP Officejet 6820

  • HP Officejet Pro 6230

  • HP Officejet Pro 6830

  • HP Officejet Pro 6835

There is a problem with the printhead error message displays on the printer control panel or comput...

May 5, 2017

The supply life counters must be reset when some supplies are replaced.

  1. Login as the System Administrator. User Name is "admin" and the password is "1111"

  2. Press the [Log In / Out] button on the Control Panel, enter the System Administrator lo...

February 22, 2017

Step by Step Walk through of the above video

CAUTION: Do not expose the Drum Cartridges to direct sunlight or strong indoor fluorescent lighting. Do not touch or scratch the surface of the drum.

  1. Remove the new Drum Cartridge from its packaging and...

February 22, 2017

What Image Data is stored on my copier?

Image data is any in-process or temporary user data on the hard drive, such as current jobs, queued jobs, temporary files, saved jobs, and saved folders. To ensure that image data on the printer hard drive canno...

February 20, 2017

As the cost of ink and toner continues to rise, using CLT, Inc's compatible toner is an excellent way to reduce cost and increase reliability. In the above video, we will show you how to setup your HP LaserJet Pro M4xx series printer to accept compat...

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How to Avoid Counterfeit Supplies

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